Welcome to Men Underwear Store’s FAQ section. We’ve compiled answers to the most common questions about our premium men’s underwear, activewear, and resortwear collections. Whether you’re shopping for performance boxer briefs, comfortable loungewear, or resort essentials, we’re here to help.

Product Questions

What types of underwear do you offer?
We specialize in premium men’s underwear with options including:
  • Board Shorts (16-21 inch)
  • Boxer Briefs
  • Briefs
  • Fitted Trunks
  • Jammers
  • Jocks
  • Loose Boxers
  • Multi-Packs
Do you offer activewear and loungewear?
Yes! Our collection extends beyond underwear to include:
  • Gymwear for fitness enthusiasts
  • Lounge Pants, Shirts, Shorts, and Sweatshirts
  • Resort Shirts, Shorts, and Tank Tops for travelers
  • Crew Neck shirts
  • Goggles & Accessories
How do I choose the right size?
We recommend checking our detailed size guide available on each product page. Our premium fabrics are designed for comfort and flexibility, with most styles offering a snug yet comfortable fit. If you’re between sizes, we suggest sizing up for lounge/resort wear and sticking to your usual size for performance underwear.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:
Express Shipping: $12.95 USD flat rate via DHL/FedEx (1-2 day processing + 10-15 day delivery)
Free Standard Shipping: For orders over $50 via EMS (1-2 day processing + 15-25 day delivery)

Pro Tip: Combine orders with friends or stock up on essentials to qualify for free shipping!

Where do you ship?
We ship globally to most countries, except parts of Asia and some remote locations due to logistical constraints. Our checkout system will automatically confirm if we can deliver to your address.
How long does processing take?
All orders are carefully prepared within 1-2 business days from our facility at 877 Spring Haven Trail, West Milford, US 07480. You’ll receive tracking information as soon as your package ships.

Returns & Exchanges

What’s your return policy?
We offer hassle-free returns within 15 days of delivery:
  • Items must be unworn, unwashed, and in original packaging
  • Original shipping fees are non-refundable
  • Return shipping is the customer’s responsibility

We’re confident in our premium quality, but if any item doesn’t meet your expectations, we’ll make it right.

How do I initiate a return?
Please contact our customer care team at [email protected] with your order details. We’ll guide you through the simple return process.

Payments & Accounts

What payment methods do you accept?
We accept all major payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are processed securely and never stored on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save preferences, and check out faster on future purchases.

Customer Service

How can I contact customer service?
Our dedicated team is happy to help at [email protected]. We typically respond within 24 hours.
What if my question isn’t answered here?
We’re constantly updating our FAQ based on customer inquiries. If you don’t see your question, please email us – we’ll answer your question personally and consider adding it to this page to help others.

From our Spring Haven Trail facility to your doorstep – we’re committed to delivering more than just premium menswear. We’re delivering the confidence that comes with exceptional comfort, no matter where life takes you.