At Men Underwear Store, we stand behind the quality of our premium men’s underwear and apparel. If you’re not completely satisfied with your purchase of our fitted trunks, boxer briefs, lounge sets, or any other product, we’re happy to offer returns or exchanges within 15 days of delivery.

Our Return Policy

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, and in original packaging with tags attached
  • Final Sale Items: For hygiene reasons, we cannot accept returns on briefs, jocks, and jammers
  • Original Shipping: Non-refundable (unless return is due to our error)
  • Return Shipping: Customer’s responsibility (we recommend using a trackable service)
Note: We cannot process returns for items purchased through third-party retailers or unauthorized sellers.

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] with your order number and return request within 15 days of delivery
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days
  3. Package Your Items: Securely pack the items in their original packaging
  4. Ship Your Return: Mail the package to our fulfillment center at:
    Men Underwear Store Returns
    877 Spring Haven Trail
    West Milford, US 07480
  5. Confirmation: We’ll email you once we receive and process your return

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Men Underwear Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Fit Issue, Wrong Item, etc.] – Preferred resolution: [Refund or Exchange for Size ____] Please let me know the next steps. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Refund Processing

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when refund is processed
  • Bank Processing: Additional 5-10 business days may be needed for the refund to appear on your statement

Exchanges

For size exchanges on our premium fitted trunks, boxer briefs, or lounge pants:

  1. Follow the standard return process above
  2. Clearly state your desired exchange size in your return request
  3. We’ll ship your replacement item once we receive the original
  4. No additional shipping charges for size exchanges (except international customers)

International Returns

For customers outside the United States:

  • You’re responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations

Damaged or Defective Items

If you receive a damaged or defective item from our Gymwear, Resort collections, or other products:

  • Contact us within 3 days of delivery with photos of the issue
  • We’ll provide a prepaid return label and expedite your replacement

For any questions about our return policy, please contact our customer service team at [email protected].

Last Updated: [Insert Date]